Information protection policy

This policy describes to comply with the EU General Data Protection Regulation (GDPR) and other relevant data protection legislation. When we refer to “we”, “our” or “us” this means Magic Ecuador Cia. Ltda.  Hereinafter referred to as “Magic Ecuador”.

The objective of our data protection policy is to inform you how your personal data is obtained, how it is used, your rights as a user, and how you can manage your information to access and update it.

 

PERSONAL INFORMATION COLLECTED

When expressing interest in booking with us, you may provide us with personal information of yourself or others (for example children traveling with you) this may include:

  • Your contact details i.e. your name, address, email address and phone number
  • Passenger information, passport details and other ID documents
  • Relevant medical data and special dietary requirements
  • Credit/bank account details
  • Travel insurance details
  • Emergency contacts/next of kin

 We collect this information with the purpose of fulfilling your request for our tours, products and services.

When using our website, we will also collect information about how you use our site.

 

HOW WE USE PERSONAL INFORMATION

We use your personal data for the following points:

  • General administration
  • To respond to your enquiries
  • To process your booking

We conduct these activities at your request.

  • To send you future marketing communications regarding our products and services.

We will send you newsletters and other forms of communications only when you have voluntary opted-in to receive them. Remember, you can always opt-out at any point in the future. We will only send you such messages about our own products and services and will not share your personal data with other organizations for their own marketing objectives.

In order to ensure that our marketing news are relevant to you, we may use details such as your purchasing history, geographical location, gender and age to send messages which we feel will be of your interest.

Moreover, to maximize the performance of our website and to improve user experience we will collect data on how you use our site.

 

YOUR CHOICES REGARDING PERSONAL INFORMATION

In order to comply with your user rights under EU General Data Protection Regulation (GDPR), here is the information on how we will manage your personal data when filling out our forms, requests, sales, and enquiries through our online tools.

By law you have these rights:

  1. The right to be informed in how we manage your personal information.
  2. The right to access, update and complete  your personal information.
  3. The right to have your information erased.
  4. The right to remove your personal information at anytime from anywhere.
  5. The right to request for your personal data to us, in common, available and viable format.
  6. The right to request us to remove your personal information from our marketing tools.

We do not use algorithms to manipulate any type of personal data, in order to find out users’ preferences.

All these user’s rights contemplated in the EU General Data Protection Regulation (GDPR) you can exercise your rights by emailing us at:  info@magicecuador.com

 

SHARING YOUR PERSONAL INFORMATION

We will only share your personal information with our tour suppliers, in order for us and them to complete your booking requirements.

The data collected through our website via forms, is strictly used by us.  We don’t and won’t sell, share, or give away our data bases to third-parties.

 

HOW LONG WE KEEP PERSONAL INFORMATION

We will only keep your personal data for as long as necessary to fulfill the requests and booking you have made with us. However, some customers return to us to book future holidays, that is why we do keep a small amount of information for longer with the objective of providing a better customer service for you. Additionally, we may also keep personal information for key purposes such as complying with our legal obligations or resolving disputes. As our requirements can vary, our retention periods reflect this.

 

USING EXTERNAL LINKS

Our website may contain links to other web pages. Please remember that when you are navigating other websites which you reached from ours, our Privacy Policy no longer applies. Once you reach a new website different from our own, you will be subject to their privacy policies. So please refer to such policies before providing your personal information.